Terms of service
Terms of Service
Welcome to Aura Shop Limited. These Terms of Service explain the rules and conditions for using our website, placing orders, making payments and shopping from our store.
By visiting our website or placing an order, you agree to follow these Terms of Service.
1. About Aura Shop Limited
Aura Shop Limited is an online store offering products across different categories, including fashion, beauty, electronics, home, kitchen, accessories and daily essentials.
We aim to provide a clean, simple and trusted shopping experience.
2. Use of Our Website
By using our website, you agree that:
- You will provide accurate and complete information.
- You will not use our website for any illegal or harmful activity.
- You will not attempt to damage, hack, copy or misuse our website.
- You will not place fake orders or use false contact information.
- You will not misuse discounts, promotions or checkout features.
We reserve the right to cancel orders, restrict access or refuse service if we detect misuse, fraud or suspicious activity.
3. Product Information
We try our best to display product details, images, prices, colors, sizes, specifications and availability as accurately as possible.
However, slight differences may occur due to screen display settings, product batches, lighting, supplier updates or packaging changes.
Customers are responsible for checking product details carefully before placing an order.
4. Product Availability
All products are subject to availability.
If a product becomes unavailable after an order is placed, we may contact you to offer:
- A replacement product
- Store credit
- Refund where applicable
- Order cancellation
5. Pricing
All prices are shown on our website and may change without prior notice.
We reserve the right to correct pricing errors, product listing mistakes or technical issues.
If an incorrect price is displayed due to an error, we may cancel or update the order after informing the customer.
6. Orders
After placing an order, you may receive an order confirmation through email, SMS, WhatsApp or website notification.
Order confirmation does not always mean the order has been accepted or dispatched.
Aura Shop Limited reserves the right to verify, cancel or refuse any order if:
- Customer information is incomplete or incorrect
- Product is unavailable
- Payment is not completed
- Fraud or misuse is suspected
- Delivery location is not serviceable
- Pricing or product listing error is found
7. Payment
We may offer different payment methods, including Cash on Delivery, bank transfer, online payment or other available payment options.
Payment methods may vary depending on product, order value, customer history and delivery location.
For some orders, advance payment may be required before processing.
Customers must not share payment details through unofficial channels. Always use the official checkout or payment instructions provided by Aura Shop Limited.
8. Cash on Delivery
Cash on Delivery may be available on eligible orders and locations.
Aura Shop Limited reserves the right to limit, reject or require advance payment for Cash on Delivery orders in certain cases, including high-value orders, previous failed deliveries or suspicious order activity.
9. Shipping and Delivery
Delivery time depends on your city, courier availability, product availability and order confirmation.
We try our best to process and dispatch orders as quickly as possible, but delivery delays can happen due to courier issues, weather, holidays, stock delays or other situations outside our control.
Customers must provide accurate delivery details and be available to receive the order.
10. Failed Delivery
If a customer is unavailable, refuses delivery, provides incorrect address details or does not respond to courier calls, the order may be returned.
In such cases, future orders may require advance payment or delivery confirmation before dispatch.
11. Returns and Refunds
Returns, exchanges and refunds are handled according to our Return & Refund Policy.
A return or refund may be considered if the product is wrong, damaged, defective, incomplete or eligible under our policy.
Change of mind, wrong selection or personal preference may not qualify for return unless clearly allowed by our policy.
12. Order Cancellation
Customers may request order cancellation before the order is processed or shipped.
Once an order has been dispatched, cancellation may not be possible.
Aura Shop Limited may also cancel an order due to payment issues, stock unavailability, incomplete information, suspicious activity or delivery limitations.
13. Customer Accounts
If you create an account on our website, you are responsible for keeping your login details secure.
You agree to provide accurate information and keep your account details updated.
Aura Shop Limited is not responsible for any loss caused by unauthorized access due to weak passwords or shared login details.
14. Promotions and Discounts
Discount codes, offers, bundles and promotions may have specific terms and expiry dates.
We reserve the right to change, pause or cancel any promotion without prior notice.
Discounts cannot always be combined unless clearly stated.
15. Website Content
All website content, including text, images, graphics, logos, product descriptions, design elements and layout, belongs to Aura Shop Limited or its respective owners.
You may not copy, reproduce, reuse, sell or distribute our content without permission.
16. Third-Party Services
Our website may use third-party services such as payment providers, courier partners, analytics tools, apps or external links.
Aura Shop Limited is not responsible for the actions, policies, errors or service interruptions of third-party providers.
17. Limitation of Liability
Aura Shop Limited will not be responsible for indirect, accidental or unexpected losses caused by website use, delivery delays, product misuse, customer error, third-party service issues or events outside our control.
Our responsibility is limited to the product or order value where applicable under our policies.
18. Prohibited Activities
You must not:
- Place fake or fraudulent orders
- Use false customer information
- Misuse discounts or promotions
- Attempt to damage or hack the website
- Copy website content without permission
- Harass support staff
- Use our website for illegal activity
- Submit harmful, abusive or misleading content
19. Changes to Terms
Aura Shop Limited may update these Terms of Service from time to time.
Any changes will be posted on this page. Continued use of our website means you accept the updated terms.
20. Contact Us
If you have any questions about these Terms of Service, please contact us:
Email: aurashoplimited@gmail.com
WhatsApp / Phone: +92 370 0838414
Our support team will respond as soon as possible.
Thank you for choosing Aura Shop Limited.