Privacy policy
Privacy Policy
At Aura Shop Limited, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us, or use our services.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you use Aura Shop Limited, we may collect the following information:
- Full name
- Email address
- Phone number
- Shipping address
- Billing address
- Order details
- Payment method details
- Product preferences
- Website usage information
- Device, browser and IP address information
- Messages or inquiries sent to our support team
We only collect information that is required to process your orders, provide customer support, improve our website and deliver a better shopping experience.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm your order details
- Contact you about your purchase
- Provide customer support
- Send order updates and delivery information
- Improve our products, website and services
- Prevent fraud or misuse of our website
- Send promotional emails or offers, only if you choose to subscribe
- Comply with legal or business requirements
3. Payment Information
Aura Shop Limited does not store your full payment card details.
Online payments are processed through secure third-party payment providers. Any payment information you provide during checkout is handled according to the security and privacy practices of the payment provider.
Please do not share your payment details through WhatsApp, email, social media or any unofficial channel.
4. Cookies and Tracking
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember your preferences
- Improve website speed and performance
- Understand how visitors use our website
- Show relevant products or offers
- Improve marketing and advertising performance
You can disable cookies from your browser settings, but some website features may not work properly if cookies are turned off.
5. Email and Marketing Communication
If you subscribe to our email list, we may send you updates about:
- New arrivals
- Special offers
- Product updates
- Store announcements
- Useful shopping information
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.
We do not send unnecessary spam messages.
6. Sharing Your Information
We do not sell, rent or trade your personal information.
We may share limited information only with trusted service providers who help us run our store, such as:
- Delivery and courier partners
- Payment service providers
- Website hosting and ecommerce platform providers
- Customer support tools
- Marketing or analytics service providers, where applicable
These parties only receive the information needed to perform their services.
7. Order and Delivery Partners
To deliver your order, we may share your name, phone number, address and order details with courier or delivery partners.
This information is used only for order delivery, tracking and customer communication related to your purchase.
8. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss or disclosure.
However, no online system is 100% secure. Customers should also protect their account information, passwords and payment details.
9. Customer Accounts
If you create an account on Aura Shop Limited, you are responsible for keeping your login details safe.
Please contact us immediately if you believe your account has been accessed without permission.
10. Data Retention
We keep customer information only for as long as necessary to:
- Process orders
- Provide support
- Maintain business records
- Handle returns, refunds or disputes
- Meet legal or accounting requirements
When information is no longer needed, we may delete or securely store it according to our business requirements.
11. Your Rights
You may contact us to:
- Request access to your personal information
- Correct inaccurate information
- Update your contact details
- Ask us to delete your information where possible
- Unsubscribe from marketing communication
Some information may need to be kept for order records, legal, accounting or fraud prevention purposes.
12. Third-Party Links
Our website may contain links to third-party websites, payment providers, social media pages or external services.
Aura Shop Limited is not responsible for the privacy practices, content or security of third-party websites. Please review their privacy policies before sharing any information.
13. Children’s Privacy
Aura Shop Limited does not knowingly collect personal information from children.
If you are under the required legal age, please use our website with the permission and guidance of a parent or guardian.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page. Continued use of our website after updates means you accept the revised policy.
15. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Email: aurashoplimited@gmail.com
WhatsApp / Phone: +92 370 0838414
Our support team will respond as soon as possible.
Thank you for choosing Aura Shop Limited.