Shipping policy
Shipping Policy
At Aura Shop Limited, we aim to deliver your orders safely and as quickly as possible. Please read our shipping policy carefully before placing an order.
1. Delivery Time
Our standard delivery time is 2 to 4 working days after order confirmation.
Delivery time may vary depending on:
- Customer location
- Product availability
- Courier service availability
- Public holidays
- Weather conditions
- Unusual delays from courier partners
We always try our best to process and dispatch orders as quickly as possible.
2. Order Confirmation
After placing an order, our team may confirm your order through phone, WhatsApp, SMS or email.
Orders are processed after confirmation. If customer details are incomplete or the customer does not respond, order processing may be delayed.
3. Shipping Areas
Aura Shop Limited delivers to serviceable locations across Pakistan through courier and delivery partners.
If your area is not serviceable, our support team may contact you for an alternative delivery option or order cancellation.
4. Shipping Charges
Shipping charges may vary based on:
- Product type
- Order value
- Delivery location
- Courier charges
- Promotional offers
Final shipping charges, if applicable, will be shown at checkout or communicated before order confirmation.
5. Cash on Delivery
Cash on Delivery may be available for eligible orders and locations.
Aura Shop Limited reserves the right to request advance payment for selected orders, high-value orders, repeated failed deliveries, or orders that require additional verification.
6. Delivery Attempt
Please provide a correct phone number and complete delivery address.
If the courier is unable to deliver because the customer is unavailable, does not answer calls, refuses the parcel, or provides incorrect address details, the order may be returned to us.
In such cases, future orders may require advance payment before dispatch.
7. Order Tracking
Once your order is dispatched, tracking details may be shared through SMS, WhatsApp, email or courier update where available.
You may also contact our support team for order tracking assistance.
8. Delayed Delivery
Although our standard delivery time is 2 to 4 working days, delays may sometimes happen due to courier issues, holidays, weather, strikes, stock delays or other reasons outside our control.
If your order is delayed, please contact our support team and we will help you check the order status.
9. Damaged Parcel on Delivery
If your parcel appears damaged, opened, or tampered with at the time of delivery, please take photos or videos before opening it and contact us immediately.
This helps us verify the issue with the courier or delivery partner.
10. Wrong Address or Contact Details
Aura Shop Limited is not responsible for delivery delays or failed delivery caused by incorrect customer information.
Please make sure your name, phone number, address, city and area details are correct before placing your order.
11. Contact Us
For shipping or delivery related questions, please contact us:
Email: aurashoplimited@gmail.com
WhatsApp / Phone: +92 370 0838414
Our support team will respond as soon as possible.
Thank you for shopping with Aura Shop Limited.